Ordering and Shipping

All products will be shipped within 1-3 business days after an order is placed. Shoez Rule does not ship outside of the U.S.

*(COVID -19) Due to shipping delays across the country, please allow additional time for your order to arrive. We expect many customers to receive their orders within 5–7 business days.

UPS Ground Shipping 

$9.99 Flat Rate

Estimated Arrival 5-7 Business Days.

Local Delivery  

Local delivery is available to customers within a 20-mile radius of our location, Aurora, IL. A $15 delivery fee will be charged for a local delivery.

Free Shipping  

Customers who spend $75 or more will receive free shipping (UPS Ground). 

*Not all shoes are shipped inside a shoe box. However, all shoes are carefully packaged before being shipped.

What happens if my order was returned as "Undeliverable"?
If your order was returned to us as 'Undeliverable', you will be notified via email. Please provide us with an alternate shipping address. If no response is given for 15 days, your order will be cancelled and refunded.  

UPS tracking shows delivery, but why haven't I received my package?
If you did not receive the package on the date indicated by UPS tracking, UPS recommends the following:  

1.  To help ensure the safety of your package, the driver will try to leave your package out of plain sight. We recommend that you check all exterior doors and any locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone who might have retrieved the package. If you’re still unable to locate the package, contact the sender to start a claim.  
2.  Contacting UPS at 1-888-742-5877 and explaining that you have delivery confirmation, but no package was actually delivered, and ask them to start a tracking investigation to discover the location of your missing package.